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Carrie Schenkel-Zuber

Client Care Coordinator

With over 20 years of experience in the financial industry, Carrie brings a wealth of expertise and a genuine commitment to client care to her role as Client Care Coordinator at Since joining the team in 2019, Carrie has been a cornerstone of client communication and assistance, ensuring that every step of the mortgage process is seamless and stress-free for clients.

In her role, Carrie excels at connecting with clients and providing exceptional support, from collecting documents to communicating with clients before, during, and after the mortgage transaction. Her dedication to maintaining’s high standards of customer care is evident, especially during times of intense market activity, where she expertly juggles numerous clients without compromising on quality.

Carrie’s impact is felt not just in the efficient handling of transactions but also in the positive feedback she consistently receives from JC Clients. Clients praise her for making them feel valued and important, simplifying complex processes, and being both friendly and responsive. Carrie’s willingness to go above and beyond for clients is a testament to her unwavering commitment to their satisfaction and success.

Beyond her professional responsibilities, Carrie finds joy in home improvement and DIY projects, channeling her creativity into transforming spaces. She finds peace between the pages of a good book. Carrie’s favorite way to recharge is indulging in a mid-afternoon nap or soaking up some sunshine, rejuvenating her spirit and energy. Carrie’s happiest moments are spent surrounded by loved ones, including her family, friends, and beloved dogs. She thrives in warm weather and sunny days, cherishing every moment spent in their company.

With Carrie’s expertise, warmth, and dedication to client care, continues to be a trusted partner for clients, providing exceptional service and support throughout their mortgage journey.

Janna and Carrie are fantastic to work with. Even in this crazy market and a relatively small Mortgage, they made me feel like I was the most important client they had. I would not only use for all my future needs but I'll recommend them to anyone looking for a team who is knowledgeable and cares about their clients.